Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Exit
Jim Garrison
Contributor
Jim Garrison
Contributor
Activity
‎Jun 11, 2025
01:28 PM
I keep getting a number of emails from this community every day. I thought I unsubscribed but they are still being sent. How do I unsubscribe from the list except for replies to topics I post?
... View more
‎Mar 24, 2025
10:18 AM
As far as I'm aware, this is "broken as designed" and there hasn't been any resolution. Given the 8-year timespan I don't think Adobe is interested.
... View more
‎Oct 22, 2024
10:42 AM
Apologies for not being more specific. I created a custom camera profile using ColorChecker Passport, using the LrC plugin. It created the profile as "Untitled Profile.dcp" in the `%APPDATA%\Roaming\Adobe\CameraRaw\CameraProfiles` There is no option to rename or remove a camera profile. In LrC right click does not bring up a context menu at all, for ANY profile. In the CameraRaw dialog in Photoshop right-click displays a context menu but there's no option to rename a profile. I tried renaming the .dcp file, but LrC did not pick up the name. In the profile browser it is still "Untitled Profile". I quit LrC, made a copy of the .dcp file and renamed the copy to the desired name. Upon relaunching LrC, the additional profile does not appear, only the original "Untitled Profile" I then moved the copy to my Desktop and tried importing the profile into LrC. It complained that the profile already exists. Looking at the "Untitled Profile.dcp" file in a hex editor (it's binary) I note that there's a profile name at the end, null-delimited (i.e. no string length field), so I updated the string to the desired name and also changed the file name to match. That profile disappeared from LrC's camera profile menu I gave up and created a standalone profile using the ColorChecker desktop app from the same image (i.e. not using the ColorChecker plugin). The app prompted for a profile name (which the plugin didn't), and it created the profile, with the correct file name and embedded name, in the %APPDATA% CameraProfiles folder. Upon relaunching LrC, the new profile appeared in the menu as expected. I've resolved my particular issue, but the fact that there's no option to rename a camera profile needs to be resolved. None of the information in https://www.lightroomqueen.com/community/threads/how-do-i-rename-a-customised-created-colour-profile.38001/ from 2019 seems to work any more. In CameraRaw (accessed from Photoshop when opening a .CR2 file) there's still no "Rename" option (and no "Delete" either). I presume just delete the .dcp file for that. Also, the links say "... in Camera Raw..." but I can't find a way to launch Camera Raw on its own, the only option I've found is to try opening a raw file in Photoshop. Is there another way to launch Camera Raw?
... View more
‎Oct 20, 2024
05:38 PM
LRC 13-3, Windows 11, AMD Ryzen 9 7940HS, 64GB Every resource on the web, going back years, says to open the profile browser and right-click on the profile name to rename it. This no longer works, right-click does nothing here, on ANY profile name. Has this ability been removed? How does one rename a develop profile? Update: I found the profile browser in ACR (when opening a CR2 in Photoshop), and find that there too, although right-click does bring up some options, it appears it's not possible to rename the profile there either.
... View more
‎May 19, 2024
05:06 PM
Which behavior? Are you referring to the memory exhaustion problem I described in my original post (see above), or what I described in my most recent post showing that the latest driver version seems to have fixed the problem?
... View more
‎May 18, 2024
05:22 PM
Interesting.... I updated from AMD's download site a few days ago, but when checking just now I saw there's an even more recent version. So I updated again, and re-enabled GPU in LR... and it seems to be working without the memory leak. If I browse through a bunch of images in Develop mode, memory usage climbs to 11GB, but drops back to 6GB within seconds of stopping keyboard/mouse interaction. I'll keep watch on it and post updates in a few days... this looks very promising. For anyone with the same issue, the version of AMD Adrenaline that seems to work is 24.5.1. Here are the complete details as shown in the AMD Adrenaline control panel: APU - AMD Radeon 780M Graphics - Primary/Integrated
VRAM - 2048 MB - DDR5 2000 MHz
Driver Version - 23.40.33.01-240508a1-402593C-AMD-Software-Adrenalin-Edition
AMD Windows Driver Version - 31.0.24033.1003
Direct3D API Version - 12.2
Vulkanâ„¢ API Version - 1.3.277
OpenCLâ„¢ API Version - 2.0
OpenGL® API Version - 4.6
Direct3D® Driver Version - 9.17.11.0260
Vulkanâ„¢ Driver Version - 2.0.299
OpenCL® Driver Version - 31.0.24033.1003
OpenGL® Driver Version - 24.05.231107_282afec
2D Driver Version - 8.1.1.1634
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0006
UI Version - 2024.0508.1945.2016
AMD Audio Driver Version - 10.0.1.30
Driver Provider - Advanced Micro Devices, Inc.
Windows Edition - Windows 11 Professional (64 bit)
Windows Version - 23H2
... View more
‎May 17, 2024
04:29 PM
2 Upvotes
With GPU disabled, Lightroom uses about 6GB. With GPU enabled LRC consumes all available memory in a 32GB system and eventually stops responding and then crashes. When LRC stops responding, Process Explorer shows the process "suspended"... after a few minutes in this state, LRC crashes.
System Information, containing O/S, hardware and driver info
Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Business Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3.9GHz
SqLite Version: 3.36.0
CPU Utilisation: 3.0%
Built-in memory: 30436.7 MB
Dedicated GPU memory used by Lightroom: 21.0MB / 1946.0MB (1%)
Real memory available to Lightroom: 30436.7 MB
Real memory used by Lightroom: 5924.3 MB (19.4%)
Virtual memory used by Lightroom: 6617.7 MB
GDI objects count: 944
USER objects count: 2713
Process handles count: 2643
Memory cache size: 164.1MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 634MB / 15218MB (4%)
Camera Raw real memory: 542MB / 30436MB (1%)
Cache1:
Preview1- RAM:70.0MB, VRAM:0.0MB, 20240517-94409.CR2
Preview2- RAM:99.0MB, VRAM:0.0MB, 20240517-94414.CR2
Preview3- RAM:22.0MB, VRAM:0.0MB, 20240517-94410.CR2
NT- RAM:191.0MB, VRAM:0.0MB, Combined:191.0MB
Cache2:
final1- RAM:184.0MB, VRAM:0.0MB, 20240517-94410.CR2
final2- RAM:215.0MB, VRAM:0.0MB, 20240517-94409.CR2
T- RAM:399.0MB, VRAM:0.0MB, Combined:399.0MB
Cache3:
m:164.1MB, n:132.2MB
U-main: 112.0MB
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440, 2) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
Graphics Processor Info:
DirectX: AMD Radeon 780M Graphics (31.0.24031.5001)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: GPU for Display disabled
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: X:\Lightroom\master-v13.lrcat
Settings Folder: C:\Users\jim\AppData\Roaming\Adobe\Lightroom
Installed Plugins:
1) AdobeStock
2) ColorChecker Camera Calibration
3) Flickr
4) Nikon Tether Plugin
Config.lua flags: None
Adapter #1: Vendor : 1002
Device : 15bf
Subsystem : b0021f4c
Revision : c1
Video Memory : 1946
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (2- Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 8
GL_ACCUM_BLUE_BITS: 8
GL_ACCUM_GREEN_BITS: 8
GL_ACCUM_RED_BITS: 8
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 32
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 8192
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon 780M Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.0 Compatibility Profile Context 24.4.1.240409
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_EXT_abgr GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_copy_texture GL_EXT_texture GL_EXT_texture_object GL_EXT_vertex_array GL_EXT_compiled_vertex_array GL_EXT_subtexture GL_EXT_texture3D GL_EXT_bgra GL_EXT_draw_range_elements GL_EXT_packed_pixels GL_EXT_point_parameters GL_EXT_rescale_normal GL_EXT_separate_specular_color GL_EXT_texture_edge_clamp GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_ARB_multitexture GL_IBM_texture_mirrored_repeat GL_AMD_debug_output GL_ARB_multisample GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_transpose_matrix GL_EXT_blend_func_separate GL_EXT_fog_coord GL_EXT_multi_draw_arrays GL_EXT_secondary_color GL_EXT_texture_cube_map GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_NV_blend_square GL_NV_texgen_reflection GL_SUN_multi_draw_arrays WGL_EXT_swap_control GL_ARB_point_parameters GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_mirrored_repeat GL_NV_half_float GL_ARB_depth_texture GL_ARB_fragment_program GL_ARB_vertex_program GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_texture_rectangle GL_NV_primitive_restart GL_S3_s3tc GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_occlusion_query GL_ARB_point_sprite GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_buffer_object GL_ARB_vertex_shader GL_EXT_blend_equation_separate GL_EXT_depth_bounds_test GL_ARB_color_buffer_float GL_ARB_draw_buffers GL_ARB_half_float_pixel GL_ARB_pixel_buffer_object GL_ARB_texture_float GL_ARB_texture_rectangle GL_EXT_framebuffer_object GL_EXT_pixel_buffer_object GL_EXT_texture_mirror_clamp GL_NV_float_buffer GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_packed_depth_stencil GL_ATI_separate_stencil GL_ATI_shader_texture_lod GL_ATI_texture_mirror_once GL_EXT_bindable_uniform GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_packed_float GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_integer GL_EXT_transform_feedback GL_NV_depth_buffer_float GL_OES_EGL_image GL_EXT_provoking_vertex GL_EXT_texture_sRGB GL_EXT_texture_shared_exponent GL_EXT_vertex_array_bgra GL_NV_conditional_render GL_ARB_depth_buffer_float GL_ARB_draw_instanced GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_map_buffer_range GL_ARB_texture_buffer_object GL_ARB_texture_compression_rgtc GL_ARB_texture_rg GL_ARB_transform_feedback GL_ARB_vertex_array_object GL_EXT_direct_state_access GL_EXT_texture_snorm GL_EXT_texture_swizzle GL_AMD_conservative_depth GL_AMD_seamless_cubemap_per_texture GL_AMD_texture_cube_map_array GL_ARB_compatibility GL_ARB_copy_buffer GL_ARB_depth_clamp GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_fragment_coord_conventions GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_seamless_cube_map GL_ARB_shader_texture_lod GL_ARB_sync GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_multisample GL_ARB_texture_multisample_no_array GL_ARB_texture_query_lod GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ATI_meminfo GL_EXT_texture_storage GL_NV_copy_image GL_NV_texture_barrier GL_AMD_blend_minmax_factor GL_AMD_depth_clamp_separate GL_AMD_sample_positions GL_ARB_ES2_compatibility GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_compressed_texture_pixel_storage GL_ARB_debug_output GL_ARB_draw_indirect GL_ARB_explicit_attrib_location GL_ARB_get_program_binary GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_occlusion_query2 GL_ARB_robustness GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_subroutine GL_ARB_shading_language_packing GL_ARB_tessellation_shader GL_ARB_texture_compression_bptc GL_ARB_texture_rgb10_a2ui GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_shader_image_load_store GL_EXT_texture_sRGB_decode GL_EXT_vertex_attrib_64bit GL_AMD_multi_draw_indirect GL_AMD_pinned_memory GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_conservative_depth GL_ARB_internalformat_query GL_ARB_shader_atomic_counters GL_ARB_shader_image_load_store GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_ARB_transform_feedback_instanced GL_EXT_debug_label GL_AMD_query_buffer_object GL_AMD_shader_trinary_minmax GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_clear_buffer_object GL_ARB_compute_shader GL_ARB_copy_image GL_ARB_explicit_uniform_location GL_ARB_fragment_layer_viewport GL_ARB_framebuffer_no_attachments GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object GL_ARB_stencil_texturing GL_ARB_texture_buffer_range GL_ARB_texture_query_levels GL_ARB_texture_storage_multisample GL_ARB_texture_view GL_ARB_vertex_attrib_binding GL_EXT_copy_buffer GL_KHR_debug GL_KHR_texture_compression_astc_ldr GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_int64 GL_ARB_ES3_1_compatibility GL_ARB_bindless_texture GL_ARB_buffer_storage GL_ARB_clear_texture GL_ARB_enhanced_layouts GL_ARB_indirect_parameters GL_ARB_multi_bind GL_ARB_query_buffer_object GL_ARB_seamless_cubemap_per_texture GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_sparse_texture GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_stencil8 GL_ARB_vertex_type_10f_11f_11f_rev GL_EXT_shader_integer_mix GL_EXT_timer_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_NV_shader_atomic_int64 GL_ARB_clip_control GL_ARB_conditional_render_inverted GL_ARB_cull_distance GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_get_texture_sub_image GL_ARB_pipeline_statistics_query GL_ARB_shader_texture_image_samples GL_ARB_sparse_buffer GL_ARB_texture_barrier GL_ARB_transform_feedback_overflow_query GL_EXT_polygon_offset_clamp GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_OVR_multiview GL_ARB_ES3_2_compatibility GL_ARB_gpu_shader_int64 GL_ARB_parallel_shader_compile GL_ARB_post_depth_coverage GL_ARB_sample_locations GL_ARB_shader_atomic_counter_ops GL_ARB_shader_ballot GL_ARB_shader_clock GL_ARB_shader_viewport_layer_array GL_ARB_texture_filter_minmax GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_RG8 GL_KHR_no_error GL_OVR_multiview2 GL_ARB_gl_spirv GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_semaphore GL_EXT_semaphore_win32 GL_AMD_gpu_shader_int16 GL_ARB_polygon_offset_clamp GL_ARB_spirv_extensions GL_ARB_texture_filter_anisotropic GL_EXT_texture_compression_bptc GL_KHR_parallel_shader_compile GL_KHR_shader_subgroup GL_EXT_nonuniform_qualifier GL_NV_timeline_semaphore
[moved from bugs to discussions according to the community rules - Mod.]
... View more
‎Apr 30, 2023
11:29 AM
The Technology Preview tab seems to have disappeared in 12.3.
... View more
‎Apr 29, 2023
05:27 PM
This just started happening since the upgrade to 12.3. Windows 10 22H2 with all latest updates CPU: i7-4790K @ 4.00 GHz (not OC), 32GB RAM, 6TB Disk Graphics: NVIDIA GeForce GTX750 Ti with driver version 527.37 (latest available) I merged 4 images into a panorama (image 46 below): If I am in Develop mode and have a non-panorama image selected, LrC uses almost no CPU in the background. On changing the selection to a different (non-pano) image, there is a CPU spike for a few seconds. However, if I select a panorama, CPU usage in LrC jumps to 65-70% for 10-15 seconds then drops to 20% and stays there for 60-90 seconds, causing my entire system to become sluggish and jerky with significant keyboard and mouse lag. CPU consumption remains high even with LrC minimized. Here's a screenshot of CPU usage from Process Explorer for the LrC process: I checked driver versions and saw I was a bit out of date, so I upgraded to the latest available version. The problem persists and may actually be a bit worse. Note: This does NOT happen in Libray mode. Additional note: I had the flashing white screen issue after the update to 12.3, and had to disable the technology preview. However, I no longer see the Preferences/Technology Preview tab.
... View more
‎Apr 20, 2023
05:17 PM
That "worked", except it seems my local CC was seriously behind. Before the reinstall I had 24.0 and CC told me the latest was 24.0.1. AFTER the reinstall I now have 24.4.1 Thanks
... View more
‎Apr 20, 2023
04:40 PM
This just started happening. I have already logged out, quit CC, restarted CC and logged back in, with no effect. It shows LrC and CameraRaw in the "Installed" section but PS now appears in the "Available in your plan" section, with an (Install) button. I can run PS normally from the Windows start menu. Not sure if it's meaningful, but the currently installed version of PS is 24.0, but in CC under "Other versions" it lists 24.0.1 as the current version.
... View more
‎May 16, 2022
05:53 PM
When I use LRC's facial recognition, I sometimes end up with several images of the same person whose name I do not yet know. I notice that sometimes LRC will create a stack of these unknowns if it finds two images it is highly confident are the same (as yet unknown) person. But often it shows each image separately. What I'd like to do is group all the unknowns that are actually the same person as a single stack, with name "?", so that when I determine the person's identity I have only one stack to rename instead of a bunch of individual images. Is this possible?
... View more
‎May 16, 2022
12:10 PM
Can I get a response on this? It's becoming a serious issue. Here is some more info: According to Process Explorer, after LRC hangs during the import it is using about 0.20% CPU and doing about 1-2KB/sec (i.e. minimal) I/O occasionally, but zero I/O at least half the time. Memory usage is not changing. All the incoming files have been moved from the temporary disk directory into the catalog directory Of a total of 490 raw image files, it got as far as 236 before hanging. How do I get someone's attention for this bug?
... View more
‎May 10, 2022
04:44 PM
LRC 11.3.1 Camera Raw 14.3 Windows 10 Pro X64 21H2 with all current updates Asus Z97WS motherboard, Intel i7-4790K (not overclocked), 32GB, 8TB RAID-6 data storage (5TB free) Since the update to 11 I've been experiencing difficulties if I try to import more than a couple of dozen files at a time. LR becomes unresponsive during the import. Sometimes I can cancel the import by clicking the red X in the progress bar, but usually I have to kill the process with Task Manager and re-launch. Some data points: All the files have been copied from the source media, but not all have been added to the catalog It makes no difference if I import directly from an SD card or first copy the files manually to a temp location on hard disk before importing After restarting, I can "synchronize": the folder into which I imported to add the "missing" files to the catalog. Sometimes I'll get a "preview missing" error message for one or more of the recently imported files. I can manually regenerate the Smart Previews. Is adobe aware of this problem, and is it being addressed?
... View more
‎Apr 29, 2022
05:18 PM
The hanging is still a problem. Trying to import more than a couple dozen files results in LR hanging and having to be killed and restarted. What further debug information do you need?
... View more
‎Apr 11, 2022
02:29 PM
1 Upvote
I was able to import to a new catalog, but none of the keywords in the old catalog imported, and the default file location did not import either. That's not what I'd call a successful import. Since it's copying all the files, a workaround for now is to just come back later and synchronize, at which point it will import the missing photos. There needs to be a better import solution that will truly create a new valid catalog from one that may be corrupted, and preserve all the catalog data including keywords, file sequence numbers, etc.
... View more
‎Apr 11, 2022
12:50 PM
1 Upvote
I checked the catalog integrity (Alt during startup) and it checked out OK with no issues. I then rebooted and attempted the import again from hard disk (files copied manually from the SD card). This also hung at 255 files (from a total of 398). Here's the progress info. Note that this is misleading, as the "Move" is actually complete, only the catalog update is hung. If I look at the catalog directories that were created, I see ALL 398 files copied and renamed correctly. It appears it's only the catalog update that is hanging. Answers to your questions: The catalog is on an internal SATA SSD disk at T:\Catalog The import hangs regardless of whether the source is the SD card or a copy of the files from the SD card on an internal disk. The destination of the import is an internal disk (D:\Photo). Note that all the files are actually copied, it's just the catalog update that is hanging. I will try creating a new catalog and merging, and let you know if that fixes the issue.
... View more
‎Apr 11, 2022
11:11 AM
Windows 10x64 Pro 21H2 Asus Z97-WS i7-4790K (not overclocked) 32GB mem, several TB available disk.
LRC Build 202201281441-a5b5f472
Importing from SD from Canon 5D3, the import proceeds to between 50 and 100 images and then hangs.
First time it hung at 51 images; canceling the import took 5 minutes, and then catalog backup also hung and had to be killed.
Subsequently LRC started OK and I immediately closed to do backup and catalog verify, which completed normally. Then attempted to import and this time it hung at 86 images (just stopped, no progressed). Was able to cancel the import (took 2 minutes to cancel this time), and restart again.
To eliminate the SD card and USB interface I then downloaded all the images to a temp directory on disk and attempted the import from there. This time it got to 160 images and hung again. It is occasionally using a bit of CPU and doing a few hundred bytes to a few kbytes of I/O but nothing significant.
What's going on?
... View more
‎Dec 02, 2020
03:08 PM
I have no idea how to report this given Adobe's lack of any forums for webiste (Adobe's) issues. Every so often I get a barrage of emails (6 today so far) titled "Reset your Adobe ID Password". The emails originate at a valid Adobe server (I run an SMTP server so I know how to read headers). I've reported this via telephone before but it takes a long time to get through to anyone, and nothing seems to get fixed. Is this a symptom of someone 3rd party trying to hack into my account? Is anyone else seeing this? And yes, I've already changed my password directly from the website, not from the link in the email.
... View more
‎Nov 19, 2020
02:00 PM
As usual, this is not reproducible. Lightroom seems to intermittently do something weird if there is an SD card in the reader at launch time. Pulling the card out and waiting until LRc is completely started before inserting it works fine, and after that it will work regardless of whether the card is in the reader. I expect this is some sort of race condition that will never be fixed.
... View more
‎Nov 11, 2020
09:57 AM
After the latest update, LrCC is once again hanging on any attempt to invoke the "Import" function. The hang occurs 100% of the time and requires that the process be killed with TaskManager or Process Explorer. This makes LrCC completely useless. Lightroom also appears to be unable to close completely. Even after closing the app the Lightroom.exe process remains active and must be manually terminated.
... View more
‎Apr 17, 2020
11:22 AM
Thanks, I submitted a bug report there, I hope it gets some attention.
... View more
‎Apr 17, 2020
11:06 AM
I am still getting emails like this: Dear [redacted],
To reset your password, click this link.
https://adobeid.services.adobe.com/reset/en_US/[redacted]
Please note:
For security purposes, this link will expire 72 hours from the time it was sent.
If you cannot access this link, copy and paste the entire URL into your browser.
The Adobe Team
Copyright 2020 Adobe. All rights reserved.
Adobe Inc., 345 Park Avenue, San Jose, CA 95110 USA For a time in late 2019 I was getting several of these a day. I submitted a bug report and they reduced in frequency, but I still see these once or twice a week. I've checked out the headers (I have extensive experience with SMTP) and they look legit, all the hostnames and IP addresses from origin to destination check out. Is this some hacker spamming the "reset password" link in hopes of somehow getting access? Given: there are no suspicious IPs or hostnames anywhere in the headers; DKIM, DMARC and SPF all pass validation; the link is not clickable in the original email; and it does point to an Adobe server, I'm pretty sure this is not an attempt to exploit anything. That leaves a bug in Adobe's systems that "believe" I submitted a password reset request. Anybody else seeing this? Any idea how to get the attention of the right person at Adobe? I've attached a redacted copy of the headers in case anyone wants to examine them.
... View more
‎Apr 09, 2020
12:07 PM
Well, after unplugging and re-plugging the webcam, the problem cannot be reproduced. I guess I'll chalk this one up as a Heisenbug.
... View more
‎Apr 09, 2020
11:41 AM
New installation of Windows 10 Pro x64 (1909). i7-4790K @4.00 GHz, 32GB memory, 3TB disk LR launches fine, and imported with no problems 2 days ago. Yesterday I installed a Logitech c930e webcam, and today, attempting to start an import produces the screen shown in the attachment (I blurred the folder listing). Killing the process by clicking the close X and telling Windows to close it leaves the .lrcat.lock file, which has to be manually deleted. I ran a catalog integrity check and didn't find any issues. Since the only change from 2 days ago was installation of the webcam, I disconnected it. Import now works. Lightroom should be able to ignore unusable input devices, so this is a bug that needs to be addressed. What is the best way to submit a bug report?
... View more
‎Apr 02, 2020
07:06 PM
Yes, Jim, the file is, "in use' due to installed security or utility software. Our installations do not typically conflict with our own processes. Well, can you explain this: I have ZERO explorer windows open and only Microsoft's explorer.exe (the process that provides the desktop) is holding the file open. I suggest your developers look at this.
... View more
‎Mar 26, 2020
12:26 PM
Next I closed CC Desktop and restarted it with "Run as Administrator" -- now the "Help/About Creative Cloud" menu item is grayed out, so I cannot tell what version is currently installed. WTF? Then I tried "Check for Updates" and it still says there is no update. Also the "About..." menu item returned, and it shows the same version installed as before all this started (5.1.0.407) So, is this the latest version? Why would it claim there's an update if there isn't?
... View more
‎Mar 26, 2020
12:17 PM
My account has admin privileges so it should be able to apply those changes. The error for CoreSync_x64.dll clearly says "Error 32 The process cannot access the file because it is being used by another process" I was able to shutdown or kill all the processes that were holding CoreSync_x64.dll open and then tried the update again, but CC Desktop then claims there is no update.
... View more
‎Mar 26, 2020
12:01 PM
Below is the log contents. As usual, the problem is CoreSync_x64.dll. Searching for open handles with Process Explorer reveals that it's held open by a number of non-Adobe processes, including Firefox, explorer.exe and splwow64.exe (WHY????). I can shut down many of those processes, but obviously not Windows Explorer. How does CoreSync insinuate itself into non-Adobe processes? <pre> 03/25/20 12:42:10:405 | [INFO] | 1236 | HDSetup | HDSetup | AppContext | | HDSetup | 12412 | ************************* START Adobe Setup ************************* 03/25/20 12:42:10:405 | [INFO] | 1236 | HDSetup | HDSetup | AppContext | | HDSetup | 12412 | Adobe Setup Version: 5.1.0.407 03/25/20 12:42:10:405 | [INFO] | 1236 | HDSetup | OOBEUtils | CommandLineParser | | OOBEUtils | 12412 | Parsing the command line provided. Number of command line arguments is 2 03/25/20 12:42:11:817 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Inside hdpimCreateSession 03/25/20 12:42:11:818 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Entering into 'createHDPIMSession' 03/25/20 12:42:11:818 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | new session '{731F8BC8-D681-4A4A-983E-9D978D0B0739}' created 03/25/20 12:42:11:818 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Exiting hdpimCreateSession, new session ID is '{731F8BC8-D681-4A4A-983E-9D978D0B0739}' 03/25/20 12:42:11:859 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Inside hdpimInstallProduct with request <DriverInfo><ProductInfo><SAPCode>COSY</SAPCode><CodexVersion>4.3.30</CodexVersion><Platform>win32</Platform><BuildVersion>4.3.30.42</BuildVersion><BuildGuid>67c863af-df47-421d-86c3-207438e29650</BuildGuid></ProductInfo><RequestInfo><ClientWorkingDirectory>D:\Users\jim\AppData\Local\Temp\{4C97C509-7EA4-4E86-804A-7B2F14667851}</ClientWorkingDirectory><InstallDir></InstallDir><x-api-key>CreativeCloud_v5_1</x-api-key><prefMigration>FALSE</prefMigration><PreserveInstallData>true</PreserveInstallData><DeleteUserPreferences>false</DeleteUserPreferences><workflowType>update</workflowType></RequestInfo></DriverInfo> 03/25/20 12:42:11:862 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Exiting hdpimInstallProduct with status '0' 03/25/20 12:42:11:863 | [INFO] | 1236 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 3456 | Backup-Rollback feature will be enabled, as it is set for driver product COSY. 03/25/20 12:42:12:888 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 3456 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR3C69.tmp. Recursive: 1 03/25/20 12:42:12:888 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Populating install data from Application JSON 03/25/20 12:42:12:897 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Previous codex version '4.3.24' found installed on machine. Updating to requested codex version '4.3.30' 03/25/20 12:42:12:897 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMDBHelper | | HDPIM | 3456 | Install Directory2 received from the DB(DBHelper) is C:\Program Files (x86)\Adobe\Adobe Sync 03/25/20 12:42:12:898 | [INFO] | 1236 | HDSetup | HDPIM | ProductInfo | | HDPIM | 3456 | Install Directory received from the DB is C:\Program Files (x86)\Adobe\Adobe Sync 03/25/20 12:42:12:921 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Sanitizing data for product-'CoreSync' 03/25/20 12:42:12:921 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | HD Packager Version-'3.0.14' 03/25/20 12:42:12:941 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Acquired product specific lock for SAPCode: COSY 03/25/20 12:42:12:941 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Final Install Directory for the workflow is C:\Program Files (x86)\Adobe\Adobe Sync 03/25/20 12:42:12:941 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | mul is specified in supported language list, hence installing for all languages 03/25/20 12:42:12:941 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Sorting packages to install 03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: CoreSyncUninstaller Version: 4.3.30.42) selected for install (replacing package (Name: CoreSyncUninstaller Version: 4.3.24.11)) 03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9) selected for install (replacing package (Name: CoreSyncExtensionUninstaller Version: 4.3.24.11)) 03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: ExchangePlugin Version: 4.3.30.42) selected for install (replacing package (Name: ExchangePlugin Version: 4.3.24.11)) 03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: LiveType Version: 4.3.30.42) selected for install (replacing package (Name: LiveType Version: 4.3.24.11)) 03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: SynKit Version: 4.3.30.42) selected for install (replacing package (Name: SynKit Version: 4.3.9.2)) 03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: DesignLibraryPlugin Version: 4.3.30.42) selected for install (replacing package (Name: DesignLibraryPlugin Version: 4.3.9.2)) 03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9) selected for install (replacing package (Name: CoreSyncExtensionInstaller Version: 4.3.24.11)) 03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: CoreSyncInstaller Version: 4.3.30.42) selected for install (replacing package (Name: CoreSyncInstaller Version: 4.3.24.11)) 03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 3456 | Win32 Runtimes to install: VC10,VC11,VC12,VC14,VC14.1 03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 3456 | Win64 Runtimes to install: VC10,VC11,VC12,VC14,VC14.1 03/25/20 12:42:12:975 | [INFO] | 1236 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 3456 | Successfully executed runtime installer custom hook exe from path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\Runtime\customhook\RuntimeCustomHook.exe with return code 0 03/25/20 12:42:12:975 | [INFO] | 1236 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 3456 | Resilience mode is enabled 03/25/20 12:42:12:975 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42) 03/25/20 12:42:12:977 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: CoreSyncUninstaller Version: 4.3.30.42) Download info - DownloadSize: 843, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR40CF.tmp' 03/25/20 12:42:12:978 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY 03/25/20 12:42:12:980 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY 03/25/20 12:42:14:123 | [WARN] | 1236 | HDSetup | HDPIM | BackupManager | | HDPIM | 3456 | Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_SynKit_4.3.9.2.pimx' could not be found, Warning (Code = 134) 03/25/20 12:42:14:126 | [WARN] | 1236 | HDSetup | HDPIM | BackupManager | | HDPIM | 3456 | Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_DesignLibraryPlugin_4.3.9.2.pimx' could not be found, Warning (Code = 134) 03/25/20 12:42:14:169 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Backingup Folder C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync at location C:\adobeTemp\ETR4573.tmp 03/25/20 12:42:14:598 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Backingup Folder C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType at location C:\adobeTemp\ETR471A.tmp 03/25/20 12:42:14:633 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Backingup Folder C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension at location C:\adobeTemp\ETR474A.tmp 03/25/20 12:42:15:085 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42) 03/25/20 12:42:15:085 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42), Time taken '3' sec 03/25/20 12:42:15:086 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9) 03/25/20 12:42:15:091 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: CoreSyncUninstaller Version: 4.3.30.42) Extract info - ExtractSize: 28, ExtractPath:'C:\adobeTemp\ETR4910.tmp' 03/25/20 12:42:15:095 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR40CF.tmp\CoreSyncUninstaller.zip to folder C:\adobeTemp\ETR4910.tmp with type Zip-Deflated 03/25/20 12:42:15:119 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9) Download info - DownloadSize: 1031, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR4911.tmp' 03/25/20 12:42:15:120 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY 03/25/20 12:42:15:122 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY 03/25/20 12:42:15:131 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR40CF.tmp\CoreSyncUninstaller.zip at folder C:\adobeTemp\ETR4910.tmp with type Zip-Deflated with status code 0 03/25/20 12:42:15:132 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR40CF.tmp. Recursive: 1 03/25/20 12:42:15:132 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:42:17:229 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9) 03/25/20 12:42:17:229 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9), Time taken '2' sec 03/25/20 12:42:17:229 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: ExchangePlugin Version: 4.3.30.42) 03/25/20 12:42:17:230 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9) Extract info - ExtractSize: 54, ExtractPath:'C:\adobeTemp\ETR516F.tmp' 03/25/20 12:42:17:231 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: ExchangePlugin Version: 4.3.30.42) Download info - DownloadSize: 689, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR5170.tmp' 03/25/20 12:42:17:232 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR4911.tmp\CoreSyncExtensionUninstaller.zip to folder C:\adobeTemp\ETR516F.tmp with type Zip-Deflated 03/25/20 12:42:17:232 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY 03/25/20 12:42:17:234 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY 03/25/20 12:42:17:243 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR4911.tmp\CoreSyncExtensionUninstaller.zip at folder C:\adobeTemp\ETR516F.tmp with type Zip-Deflated with status code 0 03/25/20 12:42:17:244 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR4911.tmp. Recursive: 1 03/25/20 12:42:17:244 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9), Time taken '0' sec 03/25/20 12:42:19:340 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: ExchangePlugin Version: 4.3.30.42) 03/25/20 12:42:19:340 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: ExchangePlugin Version: 4.3.30.42), Time taken '2' sec 03/25/20 12:42:19:340 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: LiveType Version: 4.3.30.42) 03/25/20 12:42:19:344 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: ExchangePlugin Version: 4.3.30.42) Extract info - ExtractSize: 28, ExtractPath:'C:\adobeTemp\ETR59AE.tmp' 03/25/20 12:42:19:346 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR5170.tmp\ExchangePlugin.zip to folder C:\adobeTemp\ETR59AE.tmp with type Zip-Deflated 03/25/20 12:42:19:346 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: LiveType Version: 4.3.30.42) Download info - DownloadSize: 423763, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR59AF.tmp' 03/25/20 12:42:19:348 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY 03/25/20 12:42:19:350 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY 03/25/20 12:42:19:358 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR5170.tmp\ExchangePlugin.zip at folder C:\adobeTemp\ETR59AE.tmp with type Zip-Deflated with status code 0 03/25/20 12:42:19:359 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR5170.tmp. Recursive: 1 03/25/20 12:42:19:359 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: ExchangePlugin Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:42:21:457 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: LiveType Version: 4.3.30.42) 03/25/20 12:42:21:457 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: LiveType Version: 4.3.30.42), Time taken '2' sec 03/25/20 12:42:21:457 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: SynKit Version: 4.3.30.42) 03/25/20 12:42:21:458 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: LiveType Version: 4.3.30.42) Extract info - ExtractSize: 1037424, ExtractPath:'C:\adobeTemp\ETR61EE.tmp' 03/25/20 12:42:21:460 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: SynKit Version: 4.3.30.42) Download info - DownloadSize: 189759, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR61EF.tmp' 03/25/20 12:42:21:460 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR59AF.tmp\LiveType.zip to folder C:\adobeTemp\ETR61EE.tmp with type Zip-Deflated 03/25/20 12:42:21:461 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY 03/25/20 12:42:21:462 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY 03/25/20 12:42:21:553 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR59AF.tmp\LiveType.zip at folder C:\adobeTemp\ETR61EE.tmp with type Zip-Deflated with status code 0 03/25/20 12:42:21:554 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR59AF.tmp. Recursive: 1 03/25/20 12:42:21:554 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: LiveType Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:42:23:569 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: SynKit Version: 4.3.30.42), Time taken '2' sec 03/25/20 12:42:23:569 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42) 03/25/20 12:42:23:569 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: SynKit Version: 4.3.30.42) 03/25/20 12:42:23:571 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: SynKit Version: 4.3.30.42) Extract info - ExtractSize: 390200, ExtractPath:'C:\adobeTemp\ETR6A3E.tmp' 03/25/20 12:42:23:571 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: DesignLibraryPlugin Version: 4.3.30.42) Download info - DownloadSize: 392301, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR6A3D.tmp' 03/25/20 12:42:23:571 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR61EF.tmp\SynKit.zip to folder C:\adobeTemp\ETR6A3E.tmp with type Zip-Deflated 03/25/20 12:42:23:572 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY 03/25/20 12:42:23:573 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY 03/25/20 12:42:23:615 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR61EF.tmp\SynKit.zip at folder C:\adobeTemp\ETR6A3E.tmp with type Zip-Deflated with status code 0 03/25/20 12:42:23:616 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR61EF.tmp. Recursive: 1 03/25/20 12:42:23:616 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: SynKit Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:42:25:680 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42) 03/25/20 12:42:25:680 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42), Time taken '2' sec 03/25/20 12:42:25:680 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9) 03/25/20 12:42:25:682 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: DesignLibraryPlugin Version: 4.3.30.42) Extract info - ExtractSize: 929848, ExtractPath:'C:\adobeTemp\ETR727C.tmp' 03/25/20 12:42:25:683 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9) Download info - DownloadSize: 1170029, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR727D.tmp' 03/25/20 12:42:25:683 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR6A3D.tmp\DesignLibraryPlugin.zip to folder C:\adobeTemp\ETR727C.tmp with type Zip-Deflated 03/25/20 12:42:25:684 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY 03/25/20 12:42:25:685 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY 03/25/20 12:42:25:749 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR6A3D.tmp\DesignLibraryPlugin.zip at folder C:\adobeTemp\ETR727C.tmp with type Zip-Deflated with status code 0 03/25/20 12:42:25:750 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR6A3D.tmp. Recursive: 1 03/25/20 12:42:25:750 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:42:28:090 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9) 03/25/20 12:42:28:090 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9), Time taken '3' sec 03/25/20 12:42:28:090 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: CoreSyncInstaller Version: 4.3.30.42) 03/25/20 12:42:28:092 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9) Extract info - ExtractSize: 3557294, ExtractPath:'C:\adobeTemp\ETR7BE4.tmp' 03/25/20 12:42:28:093 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR727D.tmp\CoreSyncExtensionInstaller.zip to folder C:\adobeTemp\ETR7BE4.tmp with type Zip-Deflated 03/25/20 12:42:28:093 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: CoreSyncInstaller Version: 4.3.30.42) Download info - DownloadSize: 18358237, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR7BE5.tmp' 03/25/20 12:42:28:095 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY 03/25/20 12:42:28:096 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY 03/25/20 12:42:28:269 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR727D.tmp\CoreSyncExtensionInstaller.zip at folder C:\adobeTemp\ETR7BE4.tmp with type Zip-Deflated with status code 0 03/25/20 12:42:28:270 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR727D.tmp. Recursive: 1 03/25/20 12:42:28:270 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9), Time taken '0' sec 03/25/20 12:42:30:803 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: CoreSyncInstaller Version: 4.3.30.42) 03/25/20 12:42:30:803 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: CoreSyncInstaller Version: 4.3.30.42), Time taken '2' sec 03/25/20 12:42:30:804 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: CoreSyncInstaller Version: 4.3.30.42) Extract info - ExtractSize: 47406058, ExtractPath:'C:\adobeTemp\ETR8685.tmp' 03/25/20 12:42:30:805 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR7BE5.tmp\CoreSyncInstaller.zip to folder C:\adobeTemp\ETR8685.tmp with type Zip-Deflated 03/25/20 12:42:31:873 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR7BE5.tmp\CoreSyncInstaller.zip at folder C:\adobeTemp\ETR8685.tmp with type Zip-Deflated with status code 0 03/25/20 12:42:31:876 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR7BE5.tmp. Recursive: 1 03/25/20 12:42:31:876 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: CoreSyncInstaller Version: 4.3.30.42), Time taken '1' sec 03/25/20 12:42:32:731 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: CoreSyncUninstaller Version: 4.3.24.11) 03/25/20 12:42:32:954 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: CoreSyncUninstaller Version: 4.3.24.11), Time taken '0' sec 03/25/20 12:42:32:954 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.24.11) 03/25/20 12:42:33:029 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.24.11), Time taken '1' sec 03/25/20 12:42:33:029 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: ExchangePlugin Version: 4.3.24.11) 03/25/20 12:42:33:032 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: ExchangePlugin Version: 4.3.24.11), Time taken '0' sec 03/25/20 12:42:33:032 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: LiveType Version: 4.3.24.11) 03/25/20 12:42:33:068 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: LiveType Version: 4.3.24.11), Time taken '0' sec 03/25/20 12:42:33:068 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: SynKit Version: 4.3.9.2) 03/25/20 12:42:33:069 | [WARN] | 1236 | HDSetup | HDPIM | UninstallHelper | | HDPIM | 18500 | Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_SynKit_4.3.9.2.pimx' could not be found, Warning (Code = 134) 03/25/20 12:42:33:069 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: SynKit Version: 4.3.9.2), Time taken '0' sec 03/25/20 12:42:33:070 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: DesignLibraryPlugin Version: 4.3.9.2) 03/25/20 12:42:33:070 | [WARN] | 1236 | HDSetup | HDPIM | UninstallHelper | | HDPIM | 18500 | Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_DesignLibraryPlugin_4.3.9.2.pimx' could not be found, Warning (Code = 134) 03/25/20 12:42:33:070 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: DesignLibraryPlugin Version: 4.3.9.2), Time taken '0' sec 03/25/20 12:42:33:070 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.24.11) 03/25/20 12:42:33:130 | [WARN] | 1236 | HDSetup | HDPIM | DeleteFileCommand | | HDPIM | 18500 | Unable to delete file at "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll". Error 5 Access is denied. 03/25/20 12:42:33:131 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.24.11), Time taken '0' sec 03/25/20 12:42:33:132 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: CoreSyncInstaller Version: 4.3.24.11) 03/25/20 12:42:33:203 | [WARN] | 1236 | HDSetup | HDPIM | DeleteDirectoryCommand | | HDPIM | 18500 | Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again. 03/25/20 12:42:33:203 | [WARN] | 1236 | HDSetup | HDPIM | UninstallHelper | | HDPIM | 18500 | Warning (Code = 149) executing command DeleteDirectoryCommand 03/25/20 12:42:33:204 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: CoreSyncInstaller Version: 4.3.24.11), Time taken '0' sec 03/25/20 12:42:33:204 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42) 03/25/20 12:42:33:237 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | Successfully deleted directory from path: C:\adobeTemp\ETR4910.tmp. Recursive: 1 03/25/20 12:42:33:237 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'INSTALL' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:42:33:237 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9) 03/25/20 12:42:33:266 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | Successfully deleted directory from path: C:\adobeTemp\ETR516F.tmp. Recursive: 1 03/25/20 12:42:33:266 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'INSTALL' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9), Time taken '0' sec 03/25/20 12:42:33:267 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: ExchangePlugin Version: 4.3.30.42) 03/25/20 12:42:33:291 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | Successfully deleted directory from path: C:\adobeTemp\ETR59AE.tmp. Recursive: 1 03/25/20 12:42:33:291 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'INSTALL' task for Package (Name: ExchangePlugin Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:42:33:291 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: LiveType Version: 4.3.30.42) 03/25/20 12:42:33:314 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | Successfully deleted directory from path: C:\adobeTemp\ETR61EE.tmp. Recursive: 1 03/25/20 12:42:33:314 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'INSTALL' task for Package (Name: LiveType Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:42:33:314 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: SynKit Version: 4.3.30.42) 03/25/20 12:42:33:341 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | Successfully deleted directory from path: C:\adobeTemp\ETR6A3E.tmp. Recursive: 1 03/25/20 12:42:33:341 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'INSTALL' task for Package (Name: SynKit Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:42:33:341 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42) 03/25/20 12:42:33:369 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | Successfully deleted directory from path: C:\adobeTemp\ETR727C.tmp. Recursive: 1 03/25/20 12:42:33:369 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'INSTALL' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:42:33:370 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9) 03/25/20 12:42:33:373 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Move file from C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll failed. Retrying...Attempt: 1 Error 5 Access is denied. 03/25/20 12:42:43:375 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Move file from C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll failed. Retrying...Attempt: 2 Error 5 Access is denied. 03/25/20 12:42:53:383 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Move file from C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll failed. Retrying...Attempt: 3 Error 5 Access is denied. 03/25/20 12:43:03:386 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Move file from C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll failed. Retrying...Attempt: 4 Error 5 Access is denied. 03/25/20 12:43:13:394 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Move file from C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll failed. Retrying...Attempt: 5 Error 5 Access is denied. 03/25/20 12:43:23:398 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Move file from C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll failed. Retrying by first moving destination to temp location 03/25/20 12:43:23:449 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Retrying move file. Fallback to primitive copy from: C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll 03/25/20 12:43:24:470 | [ERROR] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0 03/25/20 12:43:24:471 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | utilCopySrcFileToDstFileEx | Setting permissions for admin & retrying for file C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll 03/25/20 12:43:25:480 | [ERROR] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0 03/25/20 12:43:25:480 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | utilCopySrcFileToDstFileEx | Failure in copy file from:C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to:C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll 03/25/20 12:43:25:480 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Retrying move file. Fallback to copy from: C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll 03/25/20 12:44:10:100 | [WARN] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Unable to move file at "C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it. 03/25/20 12:44:10:100 | [FATAL] | 1236 | HDSetup | HDPIM | InstallHelper | | HDPIM | 18500 | Error (Code = 184) executing in command 'MoveFileCommand' for package: 'CoreSyncExtensionInstaller', version:4.3.26.9 03/25/20 12:44:10:108 | [FATAL] | 1236 | HDSetup | HDPIM | InstallHelper | | HDPIM | 18500 | Error occurred in install of package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9). Error code: '184' 03/25/20 12:44:10:793 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9) 03/25/20 12:44:10:795 | [WARN] | 1236 | HDSetup | HDPIM | DeleteFileCommand | | HDPIM | 18500 | Unable to delete file at "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll". Error 5 Access is denied. 03/25/20 12:44:10:797 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9), Time taken '0' sec 03/25/20 12:44:10:797 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42) 03/25/20 12:44:10:815 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:44:10:815 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: SynKit Version: 4.3.30.42) 03/25/20 12:44:10:834 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: SynKit Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:44:10:834 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: LiveType Version: 4.3.30.42) 03/25/20 12:44:10:924 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: LiveType Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:44:10:924 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: ExchangePlugin Version: 4.3.30.42) 03/25/20 12:44:10:928 | [WARN] | 1236 | HDSetup | HDPIM | DeleteDirectoryCommand | | HDPIM | 18500 | Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again. 03/25/20 12:44:10:929 | [WARN] | 1236 | HDSetup | HDPIM | RollbackHelper | | HDPIM | 18500 | Warning (Code = 149) executing command DeleteDirectoryCommand 03/25/20 12:44:10:945 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: ExchangePlugin Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:44:10:945 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9) 03/25/20 12:44:10:947 | [ERROR] | 1236 | HDSetup | OOBEUtils | ProcessUtils | | OOBEUtils | 18500 | CreateProcess failed! Error: 2 03/25/20 12:44:10:948 | [WARN] | 1236 | HDSetup | HDPIM | RunProgramCommand | | HDPIM | 18500 | Unable to run program "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" 03/25/20 12:44:10:948 | [WARN] | 1236 | HDSetup | HDPIM | RollbackHelper | | HDPIM | 18500 | Warning (Code = 183) executing command RunProgramCommand 03/25/20 12:44:10:963 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9), Time taken '0' sec 03/25/20 12:44:10:963 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42) 03/25/20 12:44:10:968 | [ERROR] | 1236 | HDSetup | OOBEUtils | ProcessUtils | | OOBEUtils | 18500 | CreateProcess failed! Error: 2 03/25/20 12:44:10:968 | [WARN] | 1236 | HDSetup | HDPIM | RunProgramCommand | | HDPIM | 18500 | Unable to run program "C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\customhook\CoreSyncCustomHook.exe" 03/25/20 12:44:10:968 | [WARN] | 1236 | HDSetup | HDPIM | RollbackHelper | | HDPIM | 18500 | Warning (Code = 183) executing command RunProgramCommand 03/25/20 12:44:10:968 | [WARN] | 1236 | HDSetup | HDPIM | DeleteDirectoryCommand | | HDPIM | 18500 | Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again. 03/25/20 12:44:10:968 | [WARN] | 1236 | HDSetup | HDPIM | RollbackHelper | | HDPIM | 18500 | Warning (Code = 149) executing command DeleteDirectoryCommand 03/25/20 12:44:10:982 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42), Time taken '0' sec 03/25/20 12:44:11:795 | [ERROR] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2832 | Destination path:C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync does not exist 03/25/20 12:44:11:795 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 2832 | Rollback Folder C:\adobeTemp\ETR4573.tmp at location C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync 03/25/20 12:44:12:598 | [ERROR] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2832 | Destination path:C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType does not exist 03/25/20 12:44:12:599 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 2832 | Rollback Folder C:\adobeTemp\ETR471A.tmp at location C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType 03/25/20 12:44:12:682 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 2832 | Rollback Folder C:\adobeTemp\ETR474A.tmp at location C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension 03/25/20 12:44:12:710 | [WARN] | 1236 | HDSetup | HDPIM | HDPIMHelperUtilsWin | | HDPIM | 2832 | CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll 03/25/20 12:44:12:710 | [WARN] | 1236 | HDSetup | HDPIM | HDPIMHelperUtilsWin | | HDPIM | 2832 | CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll 03/25/20 12:44:12:812 | [ERROR] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 2832 | Failed to rollback folder C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension with error Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll; Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll; ErrorString: Error 32 The process cannot access the file because it is being used by another process.. 03/25/20 12:44:12:813 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.24.11) 03/25/20 12:44:12:909 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.24.11), Time taken '0' sec 03/25/20 12:44:12:909 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.24.11) 03/25/20 12:44:12:911 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.24.11), Time taken '0' sec 03/25/20 12:44:12:911 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: CoreSyncInstaller Version: 4.3.24.11) 03/25/20 12:44:13:064 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: CoreSyncInstaller Version: 4.3.24.11), Time taken '1' sec 03/25/20 12:44:13:064 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: CoreSyncUninstaller Version: 4.3.24.11) 03/25/20 12:44:13:066 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: CoreSyncUninstaller Version: 4.3.24.11), Time taken '0' sec 03/25/20 12:44:13:066 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: DesignLibraryPlugin Version: 4.3.9.2) 03/25/20 12:44:13:070 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: DesignLibraryPlugin Version: 4.3.9.2), Time taken '0' sec 03/25/20 12:44:13:071 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: ExchangePlugin Version: 4.3.24.11) 03/25/20 12:44:13:075 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: ExchangePlugin Version: 4.3.24.11), Time taken '0' sec 03/25/20 12:44:13:075 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: LiveType Version: 4.3.24.11) 03/25/20 12:44:13:078 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: LiveType Version: 4.3.24.11), Time taken '0' sec 03/25/20 12:44:13:078 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: SynKit Version: 4.3.9.2) 03/25/20 12:44:13:082 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: SynKit Version: 4.3.9.2), Time taken '0' sec 03/25/20 12:44:14:144 | [INFO] | 1236 | HDSetup | HDSetup | AppContext | | HDSetup | 17180 | Exit Code: 184 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 7 error(s), 19 warnings(s) FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'CoreSyncExtensionInstaller', version:4.3.26.9 FATAL: Error occurred in install of package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9). Error code: '184' ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0 ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0 ERROR: CreateProcess failed! Error: 2 ERROR: CreateProcess failed! Error: 2 ERROR: Destination path:C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync does not exist ERROR: Destination path:C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType does not exist ERROR: Failed to rollback folder C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension with error Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll; Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll; ErrorString: Error 32 The process cannot access the file because it is being used by another process.. WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_SynKit_4.3.9.2.pimx' could not be found, Warning (Code = 134) WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_DesignLibraryPlugin_4.3.9.2.pimx' could not be found, Warning (Code = 134) WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_SynKit_4.3.9.2.pimx' could not be found, Warning (Code = 134) WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_DesignLibraryPlugin_4.3.9.2.pimx' could not be found, Warning (Code = 134) WARN: Unable to delete file at "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll". Error 5 Access is denied. WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again. WARN: Warning (Code = 149) executing command DeleteDirectoryCommand WARN: Unable to move file at "C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it. WARN: Unable to delete file at "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll". Error 5 Access is denied. WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again. WARN: Warning (Code = 149) executing command DeleteDirectoryCommand WARN: Unable to run program "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" WARN: Warning (Code = 183) executing command RunProgramCommand WARN: Unable to run program "C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\customhook\CoreSyncCustomHook.exe" WARN: Warning (Code = 183) executing command RunProgramCommand WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again. WARN: Warning (Code = 149) executing command DeleteDirectoryCommand WARN: CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll WARN: CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll ------------------------------------------------------------------------------------- 03/25/20 12:44:14:284 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Inside hdpimControlProgress for request type '2' with driverXML 03/25/20 12:44:14:284 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Exiting hdpimControlProgress with status '0' 03/25/20 12:44:15:010 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Inside hdpimTerminateSession 03/25/20 12:44:15:030 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2840 | Successfully deleted directory from path: C:\adobeTemp\ETR4573.tmp. Recursive: 1 03/25/20 12:44:15:031 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2840 | Successfully deleted directory from path: C:\adobeTemp\ETR471A.tmp. Recursive: 1 03/25/20 12:44:15:034 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2840 | Successfully deleted directory from path: C:\adobeTemp\ETR474A.tmp. Recursive: 1 03/25/20 12:44:15:038 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2840 | Successfully deleted directory from path: C:\adobeTemp\ETR7BE4.tmp. Recursive: 1 03/25/20 12:44:15:061 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2840 | Successfully deleted directory from path: C:\adobeTemp\ETR8685.tmp. Recursive: 1 03/25/20 12:44:15:062 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Exiting hdpimTerminateSession, successfully closed session '0' 03/25/20 12:44:15:076 | [WARN] | 1236 | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 2840 | Aborting read on pipe 00000350 , errno: 109 03/25/20 12:44:15:076 | [INFO] | 1236 | HDSetup | HDSetup | AppContext | | HDSetup | 12412 | Exit Code: 184 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 7 error(s), 19 warnings(s) FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'CoreSyncExtensionInstaller', version:4.3.26.9 FATAL: Error occurred in install of package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9). Error code: '184' ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0 ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0 ERROR: CreateProcess failed! Error: 2 ERROR: CreateProcess failed! Error: 2 ERROR: Destination path:C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync does not exist ERROR: Destination path:C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType does not exist ERROR: Failed to rollback folder C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension with error Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll; Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll; ErrorString: Error 32 The process cannot access the file because it is being used by another process.. WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_SynKit_4.3.9.2.pimx' could not be found, Warning (Code = 134) WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_DesignLibraryPlugin_4.3.9.2.pimx' could not be found, Warning (Code = 134) WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_SynKit_4.3.9.2.pimx' could not be found, Warning (Code = 134) WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_DesignLibraryPlugin_4.3.9.2.pimx' could not be found, Warning (Code = 134) WARN: Unable to delete file at "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll". Error 5 Access is denied. WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again. WARN: Warning (Code = 149) executing command DeleteDirectoryCommand WARN: Unable to move file at "C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it. WARN: Unable to delete file at "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll". Error 5 Access is denied. WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again. WARN: Warning (Code = 149) executing command DeleteDirectoryCommand WARN: Unable to run program "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" WARN: Warning (Code = 183) executing command RunProgramCommand WARN: Unable to run program "C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\customhook\CoreSyncCustomHook.exe" WARN: Warning (Code = 183) executing command RunProgramCommand WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again. WARN: Warning (Code = 149) executing command DeleteDirectoryCommand WARN: CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll WARN: CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll ------------------------------------------------------------------------------------- 03/25/20 12:44:15:076 | [WARN] | 1236 | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 2840 | Aborting read on pipe 00000350 , CBRawReadTry failed for packet info. 03/25/20 12:44:15:079 | [INFO] | 1236 | HDSetup | HDSetup | AppContext | | HDSetup | 12412 | ************************* END Adobe Setup ************************* </pre>
... View more
‎Mar 25, 2020
12:49 PM
Solution 2 fixed the issue with PS being shown as not installed, and it also showed a pending update for PS, which I allowed it to install. However, it also wanted to update CC itself, and that resulted in the same old Error Code 184 that's been happening for years when CC attempts to update itself.
... View more
Copyright © 2025 Adobe. All rights reserved.
AdChoices